(Compliant with the General Data Protection Regulation – GDPR)

1. Identity of the Data Controller
The website www.afronova.com is operated by Kbey Business Services, a company registered under RCCM No. TG-LOM-2016 B 1357, with its registered office at:
Quartier Soviépé, BP 2359, Lomé – Togo
E-mail: kbarclais@kbeybusiness.com
Data Controller: Kbey Business Services
Due to the presence of European clients and visitors, Kbey Business Services acts in compliance with Regulation (EU) 2016/679, known as the GDPR. A representative within the European Union may be designated in the event of direct commercial activity with clients residing in the EU.

2. Personal Data Collected
Kbey Business Services collects only the data necessary for the provision of its services and the improvement of user experience. This data may include:

• First and last name, title

• Postal address and e-mail address

• Phone number

• Billing and payment information (processed by secure providers)

• Order history, e-mail exchanges, or contact form submissions

• Connection data (IP address, cookies, browser type, country of connection)

No sensitive data (health, religion, political opinions, etc.) is collected.

3. Purpose of Data Processing
The data collected is used to:

• Respond to requests sent via the website or by e-mail

• Send information and commercial offers (with consent)

• Improve our products, services, and user experience

• Comply with our legal, tax, and accounting obligations

• Manage orders, deliveries, and purchased services

Your data will never be used for other purposes without your consent.

4. Legal Basis for Processing
Data processing is based on the following legal grounds:

• Consent: for receiving newsletters or non-essential cookies

• Legitimate interest: for website analytics and fraud prevention

• Legal obligation: for retaining tax and accounting documents

• Contract performance: when you purchase a product or service

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5. Cookies and Similar Technologies
This website uses cookies to:

• Ensure proper functionality

• Measure traffic (anonymized statistics)

• Improve content and user experience

Upon your first visit, an information banner allows you to accept or refuse non-essential cookies. You can also disable them in your browser settings at any time.

6. Data Sharing and Transfers
Your data is never sold to third parties. It may be shared only with:

• Our technical providers (hosting, maintenance, payment processing)

• Our delivery or business partners, when necessary for contract performance

• Legal authorities, when required by law

Some data may be transferred to Togo, where Kbey Business Services is headquartered. In such cases, we ensure that these transfers comply with the European Commission’s Standard Contractual Clauses (Article 46 GDPR), guaranteeing a level of protection equivalent to that within the European Union.

7. Data Retention Period
Personal data is retained:

• For the duration of the commercial relationship,

• Then archived for a maximum of 5 years from the last contact,

• Or deleted upon request (subject to legal obligations).

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8. Your Rights
In accordance with the GDPR, you have the following rights:

• Right of access to your data

• Right of rectification

• Right to erasure (“right to be forgotten”)

• Right to object to processing

• Right to data portability

• Right to restrict processing

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To exercise your rights, please contact:
Kbey Business Services – Data Protection Department
Quartier Soviépé, BP 2359, Lomé – Togo
E-mail: kbarclais@kbeybusiness.com
We are committed to responding within 30 days of receiving your request.

9. Data Security
Kbey Business Services implements all necessary technical and organizational measures to ensure the security and confidentiality of your data, including:

• Secure hosting (SSL / HTTPS)

• Restricted access to authorized employees only

• Regular backups

• Encrypted payments through providers compliant with international standards

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10. Policy Updates
Kbey Business Services may update this policy at any time to reflect legal or operational changes. The most recent version is always available on this page and includes the update date.

11. Contacting the Competent Authority
In case of dispute or complaint, you may contact:

• Kbey Business Services at the address provided above, and if you reside within the European Union:

• The national data protection authority of your country (e.g., CNIL in France – www.cnil.fr)

Last updated: October 19, 2025